NEW CITY COMMERCIAL CORPORATION

The New City Commercial Corporation is one of the leading company in Mindanao as well as the whole Philippines. NCCC is Considered one of the largest retailers and wholesalers of groceries and other goods in Davao and owner of the humongous NCCC Mall of Davao. Since starting out as a textile store in 1952 they continue to grow, expanding to different retail businesses and locations to serve more people. They strive to offer Service from the Heart first of all to their associates. They also maintain solid relationships with their business partners to provide a wide assortment of basic and unique merchandise.
June 4, 2009 – Saturday. We were scheduled to interview Engr. Irvin Rhey Miclat, the Supervisor of Hardware, Software and Networking services of New City Commercial Corporation located in Gempesaw St., Uyanguren. We interviewed Engr. Miclat in the NCCC Mall food court together with his loving wife. We asked him questions regarding our topic given to us by our instructor. He shared some ideas and gave us enough information about our questions. These information were enough to comply the tasks given to us.


These are the information that we have gathered from Engr. Miclat:


ICT Department of NCCC:

Information and Communications Technology Department or the ICT department of NCCC aims to be updated and interactive in terms of technology progress so that the company will be competitive enough and be able to be informed of the outgoing rise and development of technology industry. They are the one who handles the IT/IS of the New City Commercial Corp. and they are the one who are behind of the outgoing success of the company in terms of Information, Communication Technology. No wonder, NCCC is still competitive in terms of their technology.
Under the ICT department are:
Application Group, Hardware Software and Networking Services Group (which is headed by Engr. Miclat) and Operations Group.

• Applications Group – which is headed by a manager, In charge with Systems Development, Applications development & support.

• HARDWARE NETWORKING SOFTWARE - which is headed by a supervisor, involved with Hardware maintenance, Network maintenance, Applications Software maintenance, Infrastructure Software maintenance.

• OPERATIONS GROUP – which is headed by a supervisor
Assigned in MMS (Merchandise Management System ) : is an automated information system to keep track of the inventory in a warehouse or store. Usually the merchandise can be grouped into product lines. Thus, the MMS shows the exact number of products a business has in stock at any particular time. An active role in the benchmarking, cost benefit and risk analyses and definition of service needs.


Best Practices in IT/IS:

As what we’ve learned from the New City Commercial Corporation’s best practices in IT/ IS the Information and Communications Technology Department or ICT conducts or gives proper documentation to the management in every system or procedures that they normally do.

• operating Point of sale or point of service (POS or PoS) can mean a retail shop, a checkout counter in a shop, or the location where a transaction occurs.
• before the usage of POS by the end-users, there will be standard using operation done to ensure complete details and accurate information.
• in every changes and decisions done by the said department in terms of changing or switching to old system to new one, a business case or case study, and cost analysis must first take place and be conducted and of course this includes proper documentation.
•avoiding malpractice in recording issues(When the company provides extremely poor/good products or service.) in the company through proper documentation.

The Risks that are associated with business and IS/IT change:

The probable risks or challenges that their department might encounter are the changes or switching of their system and their security. As technology arises, the company must adopt to the fast changing environment in order for the company to be competitive and updated.

OPERATING SYSTEMS - is an interface between hardware and user; an OS is responsible for the management and coordination of activities and the sharing of the resources of the computer. Cooperative memory management, used by many early operating systems assumes that all programs make voluntary use of the kernel's memory manager, and do not exceed their allocated memory. This system of memory management is almost never seen anymore, since programs often contain bugs which can cause them to exceed their allocated memory. If a program fails it may cause memory used by one or more other programs to be affected or overwritten. Malicious programs, or viruses may purposefully alter another program's memory or may affect the operation of the operating system itself. With cooperative memory management it takes only one misbehaved program to crash the system. If the Operating System will not be upgraded, risks like less security would occur and its vulnerability issues. These issues are hone to be used by the hacker to crack system and probably destroy the system. Therefore, they will be forced to upgrade in order to support the IT needs of their system.


Security (FIREWALL → UTM DEVICE)

FIREWALL - is a part of a computer system or network that is designed to block unauthorized access while permitting authorized communications.
UTM DEVICE - good UTM device offers battle-tested technology. Many times vendors build a UTM device around one all-star feature, sacrificing the quality of others for an overwhelming breadth of defense.
In order for the company to secure their system and their necessary data, they should upgrade their security to the newer one. With this, they may be able to conduct their business safely. But prior to this changes, the ICT department must conduct a business study or a case to study to analyze the difference of each security and to consider also its cost.




References:
http://en.wikipedia.org/wiki/
http://www.nccc.com.ph/